These are the terms and conditions under which A House to Love Ltd ("we" or "us") supplies furniture and home accessory products (the "Product") through its website www.ahousetolove.co.uk to you (the "Customer" or "you").
Please note by placing an order for any Product from A House to Love Ltd , you agree to be bound by these terms and conditions.
1. Order Process
Once a Customer places an order with A House to Love Ltd, the Customer will receive an email receipt to acknowledge A House to love Ltd has received your order and payment.
2. Description of goods
We endeavour to describe all items as fully as possible, to the best of our knowledge, providing as much history, age and detail as is known to us. However, it should be noted that the items that we are selling are antique or vintage items and as such, in most cases, will have some age-related wear.
They are not presented in 'perfect' condition; each piece has its own story to tell and the bumps, scratches and marks picked up over the years add to the patina and history of the piece. We provide a full description and high quality images from several angles and measurements to show each Product as accurately as possible. Despite this, some small variations may occur (e.g. colour). If you require further clarification of a Product please contact us for further information. It is the Customer's responsibility to ensure the condition and presentation of their purchase is satisfactory for their personal requirements.
3. Electrical products
We recommend that all electrical goods are inspected, tested, certified and installed by a qualified electrician. We also recommend that vintage electrical goods are protected by a "RCD". We will not be liable for any loss, injury or death caused by electrical goods that have not been inspected, tested and certified by a qualified electrician.
4. Refund Policy
We realise that making purchases online is not easy when you haven't seen or examined the goods. We are always happy to discuss items in more detail and, if required, will provide more detail on condition along with photographs.
We want you to be pleased with your purchase, but if you are unhappy with it, we would like you to get in touch with us within 7 days of receiving the goods. We will provide a full refund of the purchase price (excluding all transportation costs) if the item falls short of your expectations, providing the item is returned to us in it's original condition, and within seven days of your receipt of it.
***Please note special orders requiring modification of an existing product on your website are not refundable.
***Please note, purchases made from our showroom in Tunbridge Wells, as opposed to online, are "sold as seen" and not refundable.
Smaller items will be packaged and dispatched within 3-4 days of ordering. These items are shipped, fully insured and with tracking numbers, via our designated courier Interlink Express or the Royal Mail. In most cases, a signature will be required upon delivery.
For Furniture Products delivery we advise you to use a website www.anyvan.comwhich instantly calculates the delivery rates based on yours and ours (TN4 8NE) postcodes. Please be aware that for heavy and bulky items you need to arrange a 2 men delivery.
You are welcome to collect from our showroom at 7 Hungershall Park Tunbridge Wells Kent TN4 8NE by prior appointment only.
Insurance of all items passes to you/your courier from the moment the item is collected from the showroom. We will obviously be happy to assist you with any queries/issues you may have regarding delivery.
It is the responsibility of the Customer to make sure the Product(s) ordered will fit through the delivery route into the desired room in their property. Each product description includes the height, width and depth so please ensure you check this before ordering.
A House to Love Ltd liability for losses is strictly limited to the amount paid by the Customer for a Product or Service. Neither A House to Love Ltd nor any director, employee, affiliate or other representative will be liable for any loss, damage or expense arising out of or in connection with the supply of goods or services offered through this website including but not limited to indirect or consequential loss or damage, loss of data, income, profit or opportunity, loss or damage to property and claims by third parties, even if A House to Love Ltd has been advised of the possibility of such loss or damage and/or such loss or damage were reasonably foreseeable. The exclusions above and limitations of liability shall not apply in respect of liability in negligence for death or personal injury.
7. Amendment to Terms and Conditions
A House to Love Ltd reserves the right to amend these terms and conditions at any time without notice. If you have any comments please send them to firstname.lastname@example.org